Contact Information

Last updated 23 October 2026

Below are GigaBuild's details and how to reach us. We publish this information so you always know who you are dealing with and how to get help, in line with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

Who we are

GigaBuild Tech Solutions

Randburg, Johannesburg, South Africa

Website: gigabuild.co.za

How to reach us

• General enquiries: info@gigabuild.co.za
• Support, orders, returns and warranty claims: support@gigabuild.co.za

We aim to respond to all messages within one to two business days.

Support hours

Monday to Friday, 14:00 – 18:00 (South African Standard Time, UTC+2).

Messages received outside these hours will be attended to on the next business day.

What to contact us about

Use the details above to:

• ask a question about a product or your order;
• change or cancel an order before it ships;
• start a return or exercise your 7-day cooling-off right;
• make a warranty or faulty-item claim;
• report a lost, damaged, or incorrect delivery; or
• raise any other query or complaint.

For how each of these is handled, please see our Returns, Cancellations & Warranty Policy and our Shipping Policy.

Complaints

If you have a complaint, please contact us first at support@gigabuild.co.za so we can try to resolve it directly. If we are unable to resolve it, you may refer the matter to the relevant body under South African consumer law, such as the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission (NCC).